Specification #1

Courier
We utilise various delivery methods depending on the size of your order. Smaller items are posted via Australia Post and bulky goods are sent via selected freight and courier service providers – these are usually delivered to your door by a single serviceman. Most courier services do not provide an option to book a specific delivery day or time and surcharges may apply if rescheduling is required. Unpacking, rubbish removal and assembly is NOT included in this service.

Standard Metro Delivery
We have special service contractors out of our NSW, VIC, QLD, SA and ACT central warehouses who can provide a flat rate service to selected suburbs. The Standard Metro Delivery service includes placement of your order to a room of your choice up to a maximum of 4 flights of stairs. Unpacking, rubbish removal and assembly is NOT included in this service. The relevant dispatch team will contact you to schedule a delivery day once goods have arrived, please keep in mind only specific days may be available to certain areas.

Premium Metro Delivery
We have special service contractors out of our NSW and VIC central warehouses who can provide a flat rate service to selected suburbs. The Premium Metro Delivery service includes placement of your order to a room of your choice up to a maximum of 4 flights of stairs. This service also includes unpacking, rubbish removal and minor product assembly (dining chair assembly is NOT included). The relevant dispatch team will contact you to schedule a delivery day once goods have arrived, please keep in mind only specific days may be available to certain areas.

In Stock
We carry a selected range of our products in stock at our Fulfilment Centre. If all your items are in stock at time of purchase, we usually dispatch within 2-3 business days from when we receive your order. You will be notified via email once your order has been processed and dispatched. If you have selected 'Collection' or 'Metro Delivery' from our one of our stores or warehouses you may need to await 2-3 weeks for the goods to arrive to the correct location for pickup or dispatch.

Expected Stock Arrival/Pre-Order
These are approximate time frames or expected arrival dates to our warehouse and any shipping delays could occur outside our control, however, we will ensure customers are updated accordingly.

Made to Order
Customised, bespoke and some of our Australian made products are made especially for you after you’ve placed your order, either in-store or online. It usually takes 6-12 weeks to have your beautiful new Sofa, Chair, Ottoman or piece of furniture to be ready. Please note over busy periods these lead times can be extended up to 20 weeks. We hold high standards for our product and if your new piece of furniture doesn’t pass our quality check, we send it straight back to be made again. We know these delays can be annoying, but we believe it’s worth the wait to get quality finish for our customers.

Refunds & Returns
Please choose carefully. We don’t normally give refunds for change of mind or wrong decisions. We will authorise a refund or online store credit if we are unable to replace goods that are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised. We take special care in packaging your orders to protect them during transit. In the unfortunate circumstance where an item has arrived damaged, faulty or broken please notify us immediately and once verified we will help arrange a replacement or repair for you.

Please refer to our Returns & Refunds Policy or contact our customer care team at customercare@ozdesign.com.au for more information.

We offer a manufacturer's warranty on all of our homewares, fabric sofas, leather sofas and our case good ranges.

Depending on the supplier and country of origin our warranties on sofas & casegoods differ.

Please ensure you check each products’ individual spec tab to confirm warranty periods.

Due to the uniqueness of our product range, there may be slight colour and size variations to images shown. Natural timber is beautiful, unique and varied, and so each timber piece will have its own variation of colour, knots and gum veins.

Natural variations are not considered defective under warranty.